Payment Policy

To secure your spot and ensure a smooth and efficient process, we have established a payment policy

that requires full payment at the time of booking.

Upon booking our golf photography services, you are required to make the full payment to confirm and

guarantee your spot in our schedule. This policy helps us allocate the necessary resources and ensures

our skilled photographers are available to capture the most memorable moments of your clients golfing

adventure in Scotland.

Cancellation Policy

Prestige Golf Photography, we understand that plans may change, and unforeseen circumstances may arise.

However, to ensure the smooth scheduling of our photography services, we have implemented a

cancellation policy:

Cancellations made 72 hours or more prior to the scheduled photography session will receive a full

refund of the paid amount.

Cancellations made Under the 72 hour window will not be eligible for a refund.

We strive to provide exceptional service to our valued clients, and adhering to this cancellation policy

allows us to allocate resources and ensure the availability of our skilled photographers for all confirmed

sessions.

We kindly request that you inform us of any cancellations as soon as possible to facilitate appropriate

adjustments to our schedule.

Email - enquiries@prestigegolfphotography.com

Phone - +447957954313

In case of unavoidable circumstances, such as adverse weather conditions affecting the golfing event, we

will work closely with you to reschedule the photography session at a mutually convenient time, subject

to availability.

Adverse weather conditions Policy

Bad Weather Policy:

Prestige Golf Photography, we prioritise the safety and well-being of our clients and our photographers as well as

the quality of our work. We strive to capture the best moments of your golfing experience, we

acknowledge that adverse weather conditions can occasionally impact our photography sessions. To

address such situations, we have implemented a bad weather policy:

The Photographer will closely monitor the weather for the day of your event. They will contact the point

of contact in the group for any updates.

Rain or Light Showers: In the event of light rain or showers that do not pose any safety risks, our

photography sessions will proceed as planned. Our skilled photographers will be equipped to

capture stunning shots, showcasing the unique ambiance that inclement weather can bring to

your golfing experience.

Heavy Rain or Thunderstorms: If the weather conditions include heavy rain or thunderstorms, our

primary concern will be the safety of all participants. In such cases, we will work closely with you

to reschedule the photography session to the earliest available date that suits your golf tour

itinerary and our photographer's availability. Quality may be impacted by heavy rain and driving wind.

Please note that while we will do our best to accommodate rescheduling due to bad weather, there may

be instances where weather-related cancellations are beyond our control.

In such cases, we will work closely with you to explore alternative options or provide a refund for the

affected photography session.

Image Delivery Policy

Prestige Golf Photography take pride in delivering high-quality and captivating images of your golfing

experiences in Scotland. To ensure that you receive the best possible service, we have established an

image delivery policy that outlines the timeline for completing and providing your photographic memories.

Image Completion Timeframe:

We strive to deliver your finalised images within 14 to 28 days from the date of the photography session.

Our team of skilled photographers and post-processing experts work diligently to curate a collection of

stunning photographs that truly capture the essence of your golf trip.

Sneak Peeks:

We understand your excitement to relive the magical moments of your golfing adventure. To offer a

delightful sneak peek, we will provide a selection of edited images within 5 to 12 days after the

photography session. These early glimpses will serve as a preview of the final collection and allow you to

share and cherish some memorable highlights with family and friends.

Image Delivery Method:

Upon completion of the editing process, we will deliver the final images through a secure and

convenient digital platform. You will receive a private online gallery, where you can easily view,

download, and share the images at your convenience.

Image Quantity:

The number of images delivered will vary depending on the duration and specifics of the photography

session. Rest assured that we will capture a comprehensive selection of photographs, reflecting the

essence of your golf tour in Scotland.

Please note that the delivery timeframes mentioned above are an estimate, and every effort will be made

to deliver your images within the specified range. Factors such as the volume of images and the

complexity of editing may affect the delivery timeline.

We assure you that we prioritise the quality and craftsmanship of our work, ensuring that your images are

nothing short of exceptional.

Service Policy:

Prestige Golf Photography are committed to providing exceptional service and creating a positive and

enjoyable photography experience for all our clients. Our conduct and respect policy outlines the

expectations we have for both our photographers and clients to foster a professional and respectful

Working environment:

Our photographers are dedicated professionals who will conduct themselves with the utmost

professionalism at all times. They will arrive on time, dressed appropriately, and equipped with the

necessary photography gear to capture your golfing adventures.

Respect for Privacy:

We respect your privacy and understand that golfing experiences can be personal and intimate. Our

photographers will always seek your permission before taking any photographs, and we will never

intrude on private or sensitive moments without prior consent.

Client Cooperation:

We kindly request our clients to cooperate with our photographers during the photography session.

Following their guidance and suggestions will help ensure the best possible results and a smooth

photography experience.

Refund Policy

Cancellation and Refund Requests:

a. If the client wishes to cancel the day hire service before the scheduled date, they must notify RC Golf

Media at least 72 hours in advance to be eligible for a refund.

b. In case of unforeseen circumstances, Prestige Golf Photography may also allow cancellations within 48 hours of

the scheduled date, subject to evaluation and approval on a case-by-case basis.

Refund Eligibility:

a. Refunds will only be processed for cancellations made within the specified time frame and in

compliance with the cancellation procedure.

b. Any services already provided or photography sessions conducted will not be eligible for a refund.

Refund Processing:

a. Once the eligibility for a refund is confirmed, Prestige Golf Photography will process the refund within 14 business

days.

b. The refund will be issued using the original payment method unless agreed upon otherwise.

No-Show or Delayed Start:

a. If the client fails to show up at the agreed-upon time for the day hire without prior notification, no

refund will be provided.

b. Delayed start times caused by the client will not extend the scheduled time for the photography

session, and no partial refunds will be given.

Photographer Unavailability:

a. In the rare event that Prestige Golf Photography cannot fulfil the day hire due to unforeseen circumstances, such

as the photographer's unavailability, they will offer a full refund or reschedule the session at the client's

convenience.

Dissatisfaction with Services:

a. If the client is dissatisfied with the photography services provided during the day hire, they should

inform Prestige Golf Photography immediately to address the issue.

b. Refunds based on dissatisfaction will be assessed on a case-by-case basis, and Prestige Golf Photography will

make reasonable efforts to resolve any concerns. There will be no refunds after image downloads.

Course Regulations:

We will adhere to all rules and regulations set forth by the golf courses we visit during the photography

sessions. It is essential that our photographers and clients respect the guidelines and policies of the

respective golf clubs to maintain a positive working relationship.

Inclusivity and Diversity:

RC Golf Media is committed to embracing and celebrating diversity. We welcome clients of all

backgrounds and abilities and will provide a respectful and inclusive environment for everyone.

Mutual Respect:

We expect both our photographers and clients to treat each other with respect and consideration. Any

form of harassment, discrimination, or offensive behavior will not be tolerated and the session may be

terminated without refund.

Safety First:

Safety is paramount during our photography sessions. Our photographers will be mindful of their

surroundings and will not take any actions that could endanger themselves, clients, or others.

Communication:

Open and transparent communication is vital for a successful photography experience. If there are any

concerns or special requests, we encourage clients to communicate with our team, and we will do our

best to accommodate them.

Image Usage:

As photographers, we value the trust our clients place in us to capture their golfing memories. We

assure you that all images taken during the session will be handled with care and used only in

accordance with the agreed-upon terms.

By adhering to this conduct and respect policy, we aim to create an enjoyable and memorable

photography experience for our clients. Prestige Golf Photography is dedicated to providing the highest level of

service while maintaining professionalism and integrity throughout our interactions.